xe99 Terms and Conditions

2.1 Eligibility Requirements

To open an account at xe99, you must meet the following conditions:

• You must be at least 21 years of age.
• You must not reside in any region where online gambling is completely prohibited.
• You may only hold one active account.
• You must provide accurate and complete information at the time of registration.
• You are mentally capable and are using this service voluntarily.

2.2 Account Security

You are solely responsible for keeping your account login details completely confidential. You are directly accountable for any activity carried out using your account. If you suspect unauthorized access to your account, notify the xe99 support team immediately.

• Do not share your password with anyone.
• Allowing a third party to use your account is prohibited.
• If multiple accounts belonging to the same person are found, all accounts may be suspended.

2.3 Identity Verification (KYC)

xe99 reserves the right to verify a user's identity at any time for security and fraud prevention purposes. You may be asked to provide the following documents for verification:

• A copy of your National Identity Card (NID) or passport.
• Proof of mobile number or email verification.
• Proof of ownership of the payment method.

Withdrawals may be temporarily held until verification is complete.

3.1 Deposits

The following methods are accepted for depositing funds at xe99: bKash, Nagad, Rocket, Upay. The minimum deposit amount for each method is ৳300.

• Deposits are generally credited to your account instantly.
• Only transactions from a mobile wallet registered in your own name are accepted.
• Funds sent from a third-party account may be returned and the associated account may be suspended.
• If you experience any transaction issues, contact the support team with your transaction reference number.

3.2 Withdrawals

The minimum withdrawal amount is ৳500. Withdrawal requests generally take 10 to 45 minutes to process.

• Withdrawals are only approved to the mobile wallet from which the deposit was made.
• Larger withdrawal amounts are processed after KYC verification is complete.
• Winnings earned from a bonus cannot be withdrawn until the wagering requirement for that bonus has been met.
• If fraudulent activity is suspected, withdrawals may be placed on hold pending investigation.

4.1 Welcome Bonus

xe99 offers new users a 100% first-deposit bonus up to a maximum of ৳10,000. The following conditions apply to activate this bonus:

• The bonus applies to the first deposit only.
• For example: deposit ৳1,000 and receive ৳1,000 bonus — total balance ৳2,000.
• Another example: deposit ৳22,000 and receive a maximum bonus of ৳10,000 — total balance ৳32,000.
• A specific promo code or option may need to be selected to claim the bonus — see the promo page for details.

4.2 Wagering Requirements

The wagering requirement for the welcome bonus is 25 times the bonus amount. Wagering is calculated on the bonus amount only, not on the deposit and bonus combined.

Example: ৳1,000 bonus × 25 = ৳25,000 worth of bets must be placed before bonus winnings can be withdrawn.

• The bonus balance cannot be withdrawn before the wagering requirement is met.
• Certain games may contribute differently to wagering — see the relevant promotion terms for details.
• If wagering is not completed within the specified time, the bonus may be cancelled.

4.3 General Bonus Terms

• xe99 reserves the right to modify or cancel bonus offers.
• Only one account per person, device, IP address, or household is eligible to receive a bonus.
• If evidence of bonus abuse is found, the associated bonus and winnings may be cancelled.
• Each promotion has its own specific terms, which are stated on the relevant promo page.

5.1 Fair Play Policy

xe99 is committed to ensuring fair play. All gaming outcomes are determined by the systems of established game providers (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi), and xe99 does not alter any results.

• If an incorrect result is displayed due to a technical error, that round may be considered void.
• If a bet is cancelled due to a network issue, the original stake will be refunded.
• The rules for each game can be found on the relevant game page.

5.2 Prohibited Activities

The following activities are strictly prohibited and may result in immediate account closure:

• Strategic betting to exploit bonus advantages (arbitrage, hedging, etc.).
• Automated betting using software or scripts.
• Colluding with other users during play.
• Attempting to breach the site's security measures.
• Operating multiple accounts using false information.
• Using the service for the purpose of money laundering.

5.3 Sports Betting

The following rules apply when placing bets in the xe99 sports betting section (covering cricket, football, kabaddi, and various other sports):

• All bets are accepted at the current odds; odds changes after a bet is placed do not apply.
• If a match or event is cancelled, that bet will be considered void and the stake will be refunded.
• In the event of match fixing or officially proven irregularities, xe99 reserves the right to review the outcome of the relevant bets.
• If incorrect odds are displayed due to a technical reason, the right to cancel those bets is reserved.

6.1 VIP Benefits and Cashback

• Bronze: Up to 0.2% weekly cashback.
• Silver: Up to 0.3% weekly cashback.
• Gold: Up to 0.5% weekly cashback.
• Platinum: Up to 0.6% weekly cashback.
• Diamond: Up to 0.8% weekly cashback.

6.2 VIP Tier Change Rules

• VIP tiers change based on regular activity.
• Tiers may decrease due to inactivity.
• Cashback is automatically credited every weekend.
• Separate wagering requirements may apply for cashback — see the relevant page for details.
• xe99 reserves the right to modify or discontinue the VIP program at any time.

7.1 Personal Data Collection

xe99 collects the personal data necessary to operate the service effectively. This data includes:

• Name, age, and contact information.
• Payment transaction details.
• Gaming activity records.
• Device and browser information (for technical purposes).

7.2 SSL Encryption and Security

All your data is protected by SSL encryption technology. xe99 does not sell your personal data to third parties or share it for commercial purposes. However, data may be provided to authorities where legally required.

8.1 Setting Personal Limits

Users can set the following limits for themselves if they wish:

• Daily, weekly, or monthly deposit limits.
• Daily betting limits.
• A temporary account break for a set period (cooling-off period).
• Permanent self-exclusion.

8.2 Self-Exclusion Rules

Once a self-exclusion request is submitted, access to your account will be blocked for the specified period. During self-exclusion:

• Any attempt to open a new account will be closed immediately.
• Any existing balance can be retrieved once the self-exclusion period ends.
• The self-exclusion period generally takes effect immediately after the application is submitted.

9.1 Service Availability Guarantee

xe99 always strives to provide uninterrupted service. However, we will not be held responsible for service disruptions caused by the following:

• Internet connectivity issues or third-party service failures.
• Scheduled or emergency downtime for maintenance.
• Restrictions imposed for legal or regulatory reasons.
• Unforeseeable circumstances (Force Majeure).

9.2 Liability for Financial Loss

Online gaming is inherently financially risky. xe99 is not responsible for any gaming or betting losses. By using the service, you acknowledge that:

• You are participating consciously and voluntarily.
• You are only wagering money whose loss you can financially bear.
• There is no guarantee of winning.

10.1 Policy on Changes to Terms and Conditions

xe99 reserves the right to change, amend, or update these terms and conditions at any time. Users will be notified as early as possible for significant changes. Updated terms and conditions will be considered effective from the moment they are published on the site.

10.2 Support & Contact

If you have any questions or complaints regarding these terms and conditions, please contact us:

• Live Chat: Available 24 hours a day, 7 days a week.
• Email: [email protected]
• Support is available in both Bengali and English.