Your Privacy Is Our Priority
From registration to every transaction, your personal information is stored with the highest level of security at xe99. Read this policy and play with peace of mind.
1. Introduction and Applicability
xe99 is a safe and responsible online entertainment platform. When you use our website, create an account, or use our services, you voluntarily provide certain information. This privacy policy explains what information we collect, why we collect it, how we use it, and in what circumstances it may be shared with third parties.
This policy applies to all users of xe99 — from new visitors to registered members. By continuing to use our services, you are considered to have accepted the terms of this policy. If you disagree with any part of it, please stop using the services and contact us.
xe99 believes that digital transparency and user trust are the foundation of a healthy platform. That is why we always strive to keep you clearly informed about how we process your information.
2. What Information We Collect
xe99 only collects information that is necessary to provide our services properly. We never ask for excessive or unnecessary information.
2.1 Information You Provide
During account registration and use of our services, you may provide the following information:
- Full name and date of birth (for age verification — for users aged 21+ only)
- Mobile number and email address
- Payment information (bKash, Nagad, Rocket, or Upay account number)
- Documents required for identity verification (where applicable)
- Information provided when contacting our support team
2.2 Automatically Collected Information
When you browse our website, certain information is automatically collected for technical reasons:
- IP address and device identifier information
- Browser type, version, and operating system
- Page visit history, session duration, and click data
- Referral URL and search terms
- Information obtained from cookies and similar tracking technologies
2.3 Transaction Information
Records of all deposits and withdrawals on your account are stored securely in our system. This includes the date, amount, method (bKash, Nagad, Rocket, Upay), and status of each transaction.
| Type of Information | Purpose of Collection | Retention Period |
|---|---|---|
| Registration Information | Account management and age verification | For as long as the account is active |
| Payment Information | Transaction processing and fraud prevention | As required by law |
| Gaming History | Service improvement and responsible gaming | Up to 5 years |
| Device / IP Information | Security and fraud prevention | 90 days |
| Support Communications | Complaint resolution and quality control | 2 years |
3. Purpose of Using Information
xe99 uses your information only for lawful and specific purposes. We never sell your information or transfer it to unauthorized third parties.
Account Management
Your information is used to create and verify your account, ensure secure login, and customize services according to your preferences.
Financial Transactions
Payment information is used to process deposit and withdrawal requests and to complete all financial transactions accurately.
Safety and Security
IP and device data are analyzed to prevent fraud, money laundering, and unauthorized access.
Customer Support
Our support team uses your account information to resolve your complaints and questions quickly and effectively.
Service Improvement
By analyzing user behavior, we continuously improve the experience and performance of our platform.
Responsible Gaming
By monitoring your gaming habits, we can take precautionary steps in cases of potentially harmful behavior.
4. Cookies and Tracking Technologies
Cookies are small data files stored in your browser. xe99 uses different types of cookies that improve your experience and keep the platform secure.
4.1 Essential Cookies
These cookies are essential for the basic functionality of the website — such as maintaining your login state, managing security tokens, and handling sessions. These cookies cannot be disabled.
4.2 Functional Cookies
These cookies are used to remember your preferred language, display settings, and customizations. They make each of your visits more convenient.
4.3 Analytics Cookies
Information is collected about which pages are visited most, where users spend more time, and which features are popular — this helps improve the quality of our services. The data collected is aggregated and not specific to any individual.
In most browsers you can change the settings to accept or reject cookies. Keep in mind, however, that disabling cookies may cause some features of xe99 to not work properly.
5. Disclosure and Sharing of Information
xe99 never sells or rents your personal information. However, information may be disclosed in the following limited circumstances:
5.1 Service Provider Partners
We work with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and anti-fraud services. These partners receive only the information necessary for their specific tasks and are required to comply with our privacy standards.
5.2 Legal Obligations
Information may be disclosed as required by court orders, government directives, or valid requests from law enforcement agencies. In such cases we provide only the minimum information necessary.
5.3 Business Transfer
If a business restructuring, merger, or acquisition occurs in the future, your information may be transferred as part of the assets. In such cases, the new entity will also be required to comply with this privacy policy.
5.4 With Your Consent
Before sharing information for any purpose other than those mentioned above, we will always obtain your explicit consent.
6. Data Security Measures
xe99 takes industry-standard technical and administrative measures to protect your information. Our security framework consists of the following layers:
- SSL/TLS Encryption: All communication between your browser and our servers is secured with 256-bit SSL encryption. The padlock icon in your browser's address bar confirms this protection.
- Data Encryption: Stored sensitive information, particularly payment and identity-related data, is always kept in an encrypted state.
- Access Control: Only authorized staff who need the information for their work have access to your personal data. All access is logged and regularly audited.
- Regular Security Testing: Our systems undergo regular vulnerability assessments and penetration testing.
- Two-Step Verification: If suspicious activity is detected on an account, additional verification steps are activated.
- Secure Infrastructure: Our server infrastructure is protected by firewalls, intrusion detection systems, and data backups.
Although we ensure the highest security measures, no digital system is completely impenetrable. We therefore ask you to use a strong password, not share your login details with anyone, and notify us immediately if you notice any suspicious activity.
7. Your Rights and Choices
xe99 believes you should have full control over your own information. Your key rights are described below:
7.1 Right to Access
You can request at any time to know what information xe99 holds about you. To make this request, contact us through our support channels.
7.2 Right to Correction
If any information stored in your account is incorrect or incomplete, you can request that it be corrected.
7.3 Right to Deletion
In certain circumstances you can request that your personal information be deleted. However, we are obligated to retain information related to legal requirements or ongoing disputes for a specified period.
7.4 Right to Restrict Processing
In some cases you can request that the processing of your information be limited — such as stopping marketing communications.
7.5 Right to Lodge a Complaint
If you believe your privacy rights have been violated, please contact us directly first. We will try to resolve the issue as quickly as possible.
To exercise any of the rights above, write to us at: [email protected] — or get help 24 hours a day, 7 days a week through the live chat on the site.
8. Protection of Minors
xe99's services are strictly for users aged 21 and above only. We do not intentionally collect any information from minors.
We verify age at registration and additional identity documents may be requested during the account verification stage. If we become aware that information from a minor has been collected inadvertently, we will immediately close that account and delete the relevant information.
If parents believe their child has created an account on xe99, please notify us immediately at [email protected].
9. Third-Party Services and Links
Some third-party services are integrated into our platform, such as payment gateways. These service providers have their own privacy policies and xe99 is not responsible for their data processing practices.
We advise you to read the privacy policy of any third-party service before using it. In particular, during payment you are directed to the payment provider's own platform (such as bKash, Nagad, Rocket, Upay) and their policies apply at that point.
10. Changes and Updates to the Policy
This privacy policy may be updated from time to time due to business changes, new technology, or legal requirements. After each change, the "Last Updated" date at the top of the page will be revised.
For significant changes, we will notify registered users by email or through a notice when logging into the platform. Continuing to use the services after a change constitutes your consent to the new policy.
We recommend that you review this page regularly so that you are always aware of our latest policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, do not hesitate to contact us. xe99's support team provides assistance in both Bengali and English.
- Email: [email protected]
- Live Chat: Available 24 hours a day, 7 days a week
xe99 is always committed to protecting your privacy. Play with peace of mind — your information is safe with us.
Want to know more?
Also read our Terms and Conditions and Responsible Gaming policy.